FAQ

Creating an account is quick. Click Sign Up, provide your name, email, and create a secure password, then confirm your email address. Some regions may require you to select a preferred currency (options include USD, EUR, Bitcoin, Ethereum, Litecoin). After verification steps are complete you can deposit funds and claim eligible bonuses. Keep your login details private and use a strong password. If you run into trouble during registration, live chat or support@palaceofchance.com can assist right away, and the toll-free number (USA & Canada: 888-262-5515) is available for urgent issues.

Palace of Chance offers a 200% No Limit welcome bonus — check the promotions page for current availability and any country restrictions. Most welcome offers require a deposit and are subject to playthrough requirements and the casino’s bonus rules. Bonuses are non-sticky by default, meaning you’ll need to meet wagering requirements (often calculated on deposit + bonus) before requesting withdrawals. Welcome offers are typically limited to one per player, household, or device. For full terms and to see if the 200% offer applies to you, view the promotions page or contact support.

No-deposit offers may be issued via email, promotional campaigns, or posted on the promotions page. Most no-deposit credits require entering a bonus code in your account or claiming the chip through a promotions tab. Be aware that no-deposit bonuses commonly carry stricter cashout limits: the maximum cashout is usually 1x the bonus amount (minimum $50 for small free chips), and some countries restrict cashouts on these offers unless you make a prior deposit. Wagering contributions vary by game and no-deposit terms may exclude certain games — always read the specific bonus terms before playing.

Palace of Chance supports a wide range of options: American Express, Discover, MasterCard, Visa, Bank Wire Transfer, Checks, Neteller, and crypto options like Bitcoin, Ethereum, and Litecoin. Accepted currencies include Bitcoin, Ethereum, Litecoin, USD, and EUR. Processing times and fees depend on the method chosen: e-wallets and crypto are usually fastest, bank wires and checks take longer. Withdrawals are subject to verification requirements and maximums tied to your deposit history and bonus activity. Contact support for method-specific timelines and to confirm any fees.

Withdrawal times vary by method. Crypto and e-wallets typically process fastest (often within 24–72 hours after approval). Bank wire transfers and checks can take several business days. Payouts may be delayed until identity and payment verifications are completed. No-deposit bonuses usually impose low cashout caps (commonly 1x bonus value with a $50 minimum cashout cap on tiny free chips). The casino reserves the right to request supporting documents or crypto wallet confirmations before releasing funds. If a payout seems delayed, open a support ticket or use live chat for a status update.

Wagering requirements specify how many times you must play through a bonus (and often your deposit) before you can withdraw associated winnings. Playthrough is typically calculated on deposit + bonus. Contribution rates vary: slots, keno, scratch cards, and bingo often contribute more (for example, 40x playthrough examples), while many table games and certain video poker variants can have higher requirements or limited contribution (some are counted at 60x or excluded). Games like roulette, craps, baccarat, and certain special titles may not count toward specific bonus requirements. Always check the specific promotion’s terms to know the exact multiplier and allowed games.

Yes. The site and games provided by Real Time Gaming are compatible with most modern smartphones and tablets. Many games run directly in a mobile browser; some devices may offer an optimized app or dedicated client depending on your operating system and region. If a game won’t load, try clearing your browser cache, enabling the latest browser version, or switching to a supported device. If problems persist, contact support with device details and screenshots to speed troubleshooting.

Palace of Chance features slots, table games, video poker, and specialty games powered primarily by Real Time Gaming. The library includes classic slots, progressive jackpots, several blackjack and roulette variants, and other titles that suit casual players and higher-stakes action. Game availability may vary by country and by your chosen currency. If you’re looking for a specific title or jackpot, use the site search or ask support for help locating it.

Palace of Chance uses established casino software providers and follows industry procedures for randomization. Game outcomes are driven by certified random number generation from the software provider. For regulatory details and the specific licensing authority that applies to your account, review the casino’s terms and conditions or contact support directly; licensing and player eligibility may vary by jurisdiction. Independent testing and transparent terms help ensure fairness, and the support team can point you to audit or certification information when required.

To complete verification, you may be asked to submit government-issued photo ID (passport or driver’s license), proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment for withdrawal methods (such as a screenshot of your crypto wallet or front of card). Crypto withdrawals may require wallet address confirmation. Verification is a standard security step to protect your account and speed payouts. Upload documents securely through your account verification page or follow instructions provided by support.

If a game freezes, a deposit doesn’t post, or you encounter an error, first try refreshing your browser and checking your internet connection. If the problem persists, collect screenshots, transaction IDs, and a brief description of what happened, then contact live chat or email support@palaceofchance.com. For urgent matters in the USA & Canada use 888-262-5515. Support can escalate unresolved issues to technical teams and provide status updates until the issue is resolved.

Palace of Chance offers self-assessment and limit-setting tools, including deposit limits, session reminders, and account cooling or closure options. The casino uses industry-standard security measures to protect your personal and financial data; additional checks are performed before payouts to prevent fraud. If you feel play is becoming a problem, support can guide you to limits, temporary suspensions, or third-party help lines. Always use secure devices and avoid sharing your account information.